Home – Terms & Conditions
These Standard Terms and General Operating Conditions (“Terms”) govern all transactions, services, agreements, and business relationships between Inderaksh Gold Refinery (“Inderaksh Gold”) and any individual, company, partnership, or legal entity (“Customer”). These Terms apply to all refining, assay, storage, logistics, trading, and related services provided by Inderaksh Gold.
By submitting materials, entering into transactions, or engaging in any business activity with Inderaksh Gold, the Customer acknowledges that they have read, understood, and agreed to be bound by these Terms. These Terms shall prevail over any conflicting terms contained in purchase orders, invoices, correspondence, or other documents issued by the Customer unless expressly agreed in writing and signed by an authorized representative of Inderaksh Gold.
Failure by Inderaksh Gold to object to any Customer terms shall not constitute acceptance or waiver of these Terms.
For the purposes of these Terms, “Customer” refers to any individual or entity engaging in business with Inderaksh Gold. “Material” refers to any precious metal, including but not limited to gold, silver, or alloys, submitted for refining, testing, storage, or processing. “Returnable Metal” refers to the quantity of refined precious metal due to the Customer after deduction of applicable charges. “Pool Account” refers to a ledger account reflecting the balance of precious metals owed between the parties.
The Customer represents and warrants that all materials submitted to Inderaksh Gold are legally owned by the Customer and are free from all liens, encumbrances, claims, or third-party rights. The Customer further confirms that it has full authority to sell, transfer, and process such materials.
The Customer warrants that all materials are sourced in compliance with applicable laws and are not derived from illegal, fraudulent, or prohibited activities in any jurisdiction. The Customer also confirms compliance with all applicable anti-money laundering (AML), counter-terrorism financing (CTF), and regulatory requirements.
The Customer agrees to indemnify, defend, and hold harmless Inderaksh Gold, its affiliates, directors, and employees from any claims, damages, or liabilities arising from breach of these warranties.
These Terms and all transactions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes, claims, or legal proceedings arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE. The Customer irrevocably submits to such jurisdiction and waives any objections related to venue or convenience.
The Customer is responsible for notifying Inderaksh Gold prior to shipment of any materials. Until materials are physically received and formally accepted by Inderaksh Gold, all risks, including loss, theft, or damage, remain with the Customer.
Upon acceptance at Inderaksh Gold’s facility, responsibility for safeguarding and insuring the materials transfers to Inderaksh Gold, subject to agreed conditions. All materials must be clearly labeled with gross, net, and tare weights and packaged according to Inderaksh Gold’s instructions. Non-compliant packaging may result in delays, additional handling charges, or rejection.
Inderaksh Gold’s recorded weights and measurements shall be final and binding unless proven otherwise through mutually agreed procedures.
Inderaksh Gold shall determine all weighing, sampling, and analytical procedures in accordance with industry standards. Representative samples will be collected using appropriate methods and tested using recognized assay techniques, including fire assay and instrumental analysis.
Assay results will be communicated to the Customer, who must notify any objection within 48 hours of receipt. Failure to object within this timeframe shall constitute acceptance of the results. In case of dispute, the parties may agree to a third-party umpire assay, the results of which shall be final and binding.
Inderaksh Gold shall inspect all materials within a reasonable timeframe and notify the Customer of any discrepancies in weight, composition, or quantity. The Customer must respond within a reasonable period to dispute such findings. Failure to respond shall be deemed acceptance.
Any return of unprocessed material due to disagreement shall be at the Customer’s cost and risk.
The Customer must disclose and obtain prior approval before shipping materials containing harmful or restricted elements exceeding acceptable thresholds. These may include, but are not limited to, iron, zinc, lead, mercury, arsenic, cadmium, and similar substances.
Failure to disclose such elements may result in refusal of material, return shipment at the Customer’s expense, additional handling fees, or regulatory reporting where required.
Inderaksh Gold employs advanced refining technologies, including chemical and electrolytic processes, to achieve high levels of purity and recovery. Processing timelines depend on material type, volume, and operational capacity.
Inderaksh Gold reserves the right to determine the most appropriate refining method and to dispose of non-recoverable materials, residues, or by-products unless otherwise agreed in writing.
The Customer agrees to pay all applicable charges, including refining fees, assay charges, treatment costs, storage fees, logistics costs, and applicable taxes or government levies.
Invoices are payable upon issuance unless otherwise agreed. Inderaksh Gold reserves the right to withhold delivery of refined metals or funds until full payment is received. Late payments may incur interest charges calculated on an annual basis, subject to prevailing rates.
Inderaksh Gold may suspend services, cancel orders, or take legal action in case of non-payment.
A pool account represents the balance of precious metals owed between the parties. Metals are considered fungible, and balances do not correspond to specific physical items. Inderaksh Gold may return metals of equivalent type and quality.
Negative balances may be offset against positive balances or settled through market purchase or liquidation at the Customer’s expense.
All materials delivered on consignment remain the property of Inderaksh Gold until obligations are fulfilled. The Customer shall not transfer, sell, or encumber such materials without authorization. Any breach shall require the Customer to compensate Inderaksh Gold with equivalent value.
Customers may elect to fix prices based on prevailing market rates, subject to notification deadlines. If no instruction is received, Inderaksh Gold may fix prices at its discretion.
Payments may be made in cash, bank transfer, or metal equivalent, subject to agreement and availability.
Where advances are granted, the Customer assumes full responsibility for any resulting deficit. Additional charges, including daily fees and interest, may apply. Inderaksh Gold reserves the right to recover outstanding amounts through liquidation of Customer holdings.
Inderaksh Gold may coordinate secure transportation through approved logistics partners. All shipments may be subject to insurance, regulatory compliance, and security protocols.
Delivery timelines are estimates and may be affected by external factors. Inderaksh Gold shall not be liable for delays beyond its control.
Inderaksh Gold shall not be liable for failure or delay in performance due to events beyond its reasonable control, including natural disasters, war, civil unrest, power outages, or government actions. Obligations shall be suspended for the duration of such events.
Inderaksh Gold shall not be liable for indirect, incidental, or consequential damages, including loss of profit or market fluctuations. Total liability, if any, shall not exceed the fees paid by the Customer for the specific transaction.
Inderaksh Gold reserves the right to take necessary actions to recover outstanding payments, including legal proceedings. The Customer shall be responsible for all associated costs, including legal fees.
All Customer information, transactions, and communications shall be treated as confidential and handled in accordance with applicable data protection and regulatory requirements.
These Terms constitute the entire agreement between the parties. Any amendments must be made in writing and signed by authorized representatives of both parties. Inderaksh Gold reserves the right to update these Terms without prior notice.
By submitting materials or conducting business with Inderaksh Gold, the Customer confirms acceptance of these Terms and warrants that they are authorized to act on behalf of their organization.
Inderaksh Gold Refinery
Dubai Production City
Dubai, United Arab Emirates
Email: info@inderakshrefinery.com
Phone: +971 50 683 6100